Returns & Refunds

All customers have the right to cancel their order under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations.

Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods.

If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have cancelled the order. With all original tags still in tact and original receipt. 

We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.

Once you have notified us that you wish to cancel the order, any sum debited to us will be refunded to you as soon as possible and in any event within 14 days of your cancellation, and the goods being back in our possession.

Please note that if your order was eligible for FREE delivery, and you then cancelled your order and returned to us for a refund, the cost of delivery to you at £4.95 will be deducted from your total refund.

Please note we do not at this time offer exchanges, orders can be returned for either a refund or store credit.